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72 articles for site owners and reviewers. Can't find it? A real human answers tickets Mon–Fri, 9am–5pm PT.
Account & privacy · 8 articles
- How do I sign in to my account?Sign in with Google or with your email (a password, or a one-time sign-in link we email you). One account covers both the client dashboard and the reviewer area.
- Who can see my recordings and data?You, plus BurnTest staff when they need to run the platform. Recordings are never used for marketing without your written permission. Reviewers agree to confidentiality before every burn and see only your first name.
- Is my website information kept confidential?Yes. Reviewers agree to a confidentiality clause before every burn. Recordings are visible only to you and are never used for marketing without your written permission. Deleting your account removes every recording of your site; support can remove a single one on request.
- How do I delete my account?Go to Account → Delete account, type DELETE, and you're done. Your personal data and the burns you ordered are erased on the spot; purchase records stay for tax purposes without your name.
- Can I deactivate my account and come back later?Yes, for up to 30 days. Account → Deactivate hides your account and signs you out everywhere. Sign in again within 30 days and it's back exactly as you left it; after 30 days it's deleted.
- How do I download a copy of my data?Go to Account → Your data → Download my data. You get one JSON file with everything we hold: profile, burns, credits, Heat Points, badges, tickets, referrals and event counts.
- Are these real people or AI-generated reviews?Real people, every time. Every reviewer has a verified account, confirms they're 18 or older, has their first burn auto-checked before the client is notified, and is rated by site owners after every review. AI is used to transcribe and summarize what they said — never to generate it.
- How do you make sure reviewers give honest feedback?We reward useful, not nice. Reviewers are paid per approved burn by your rating of how useful it was, never by whether they liked your site. Site owners consistently rate blunt, specific feedback highest, so the incentive points at honesty.
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For site owners · Getting started
What exactly is a burn?
A Site Burn is one real stranger screen-recording themselves trying to use your website, saying out loud what they think as they go. You get the video, a full transcript, and an AI-generated Fire Score report. Most burns run 5–12 minutes.
For site owners · Getting started
Do new accounts really get a free burn?
Yes. Create an account, paste a URL, and your first Site Burn is on us. No credit card. Like what you see? Buy a pack. Don't? You've lost nothing but ten minutes.
For site owners · Getting started
What do I get with every Site Burn?
You get a screen + voice recording, a timestamped transcript, the reviewer's written notes and would-buy score, a free instant AI read of the page, and a Fire Score with ranked findings from the recording.
For site owners · Briefs & targeting
How do I write a brief reviewers can act on?
Describe the person, give them one job, tell them what you're worried about, and ask one question at the end. Five sentences is the sweet spot.
For site owners · Reviewing Site Burns
Should I approve or reject a burn?
Approve a burn that followed your brief, even if the feedback stings; reject one that's silent, short, off-site or ignores your brief, and we replace it free. When you approve, your rating of how useful it was sets the reviewer's pay and Heat Points; a rejected burn isn't paid and costs them Heat Points.
For site owners · Scores & reports
What is the AI Fire Score?
A 0–100 score, generated by AI per burn and per site, across clarity, trust, navigation, offer strength, and conversion readiness. It's a compass, not a verdict — the recordings are where the real answers live.
For site owners · Billing & credits
How much does it cost?
5 burns for $50, 10 for $80, 20 for $100. All one-time payments, no subscription. An AI-only Fire Score with no human reviewers is $5. Your first Site Burn is free.
For site owners · Billing & credits
What's your refund policy?
Bad burn? Replaced free. Unused credits? Refunded within 14 days, no questions. Used credits are non-refundable because a real person already did the work. The $5 AI Fire Score is refunded automatically if the audit fails.
Still stuck?
Talk to a real human.
Open a ticket and we reply within one business day, usually the same day. Mon–Fri, 9am–5pm PT.