Privacy policy

Who we are

BurnTest.io is a brand of K&B Company LLC, operated from Jefferson, Oregon, USA. Questions about this policy: privacy@burntest.io or support@burntest.io.

What we collect

• Your account. Your name and email, from Google sign-in or the email sign-up form, and your profile picture if you use Google. If you set a password we store only a salted hash of it, never the password itself.
• Payments. Whether a payment went through, which pack you bought and the amount, from Stripe. We never see or store your card number.
• Burns you order. The URLs you submit, the briefs you write, and the recordings, transcripts, notes, scores and reports that come back.
• Reviewers. Your reviewer profile (age band, income band, country and region, devices, whether you own a business, bio), the screen and microphone recordings you make, your written notes, and your Heat, level, badges and display name.
• Technical data. IP address, country and region, browser and device type, the page that referred you, campaign tags, and which pages and features you use. We use it to run the service, spot abuse and understand what works.

How we use it

To run burns: match your site to reviewers, deliver recordings and transcripts, and generate AI scores and reports. To award reviewers Heat and credits. To answer support requests. To send emails about your burns and, unless you opt out, tips and news about BurnTest. To improve the product.

AI processing: recordings and transcripts are processed by third-party AI providers to produce transcripts, scores and reports. Under our agreements with them, they don't use this data to train their models.

Service providers

We share data only with the companies that help us run BurnTest, and only what each one needs:

• Vercel: hosting, file storage for recordings and images, and AI model access.
• AI model providers (reached through Vercel): transcription, scoring and reports.
• Stripe: payments.
• Google: sign-in, if you choose Google.
• Resend: sending email.

Who can see recordings

Recordings of your site are visible only to you and to BurnTest staff, for quality and support. Reviewers agree to confidentiality before every burn. We never use your recordings in marketing without your written permission.

Reviewers: the site owner who ordered the burn sees your recording, your written notes, your first name and your reviewer stats (level, badges, approved burns and average rating). They never see your full name or email. On the Heat leaderboard other reviewers see your display name (or your first name and last initial if you haven't set one); you can opt out on your Heat page.

What we never do

We don't sell personal data. We don't share your site URLs or briefs with anyone outside the burn. We don't use your data for third-party advertising.

Your choices

• Download your data. Account → Your data → Download my data gives you a JSON file with your profile, burns, credits, Heat, badges, support tickets, referrals and a summary of the events we logged.
• Delete your account. Account → Delete account erases your personal data straight away: name, email, sign-in details, profile, and the burns you ordered with their recordings. We keep purchase records for tax purposes without your name, and recordings you made as a reviewer stay with the site owner who ordered them, no longer linked to you.
• Deactivate instead. Account → Deactivate hides your account and signs you out everywhere. Sign in again within 30 days to restore it; after 30 days it's deleted.
• Marketing emails. Every marketing email has an unsubscribe link, and Account → Marketing emails turns them off in one click. Emails about burns you order or record still arrive because they're part of the service.
• Do not sell. We don't sell personal data or share it for cross-context behavioral advertising, so there's nothing to opt out of there.
• Other requests. If you can't use the in-app controls, or you want a copy of your data in another form, a correction, or to know what we hold, email privacy@burntest.io from the address on your account. We answer within 30 days and never charge for it.

Children

BurnTest is for adults. You must be 18 or older to hold an account or review, and reviewers confirm their age when they apply. We don't knowingly collect data from anyone under 18; if you think we have, email privacy@burntest.io and we'll delete it.

Analytics & advertising cookies

Our code supports Google Analytics 4 and the Meta Pixel, but neither is switched on today. If we turn them on, they'll load in the EU, EEA, UK and Switzerland only after you accept on the cookie banner, and elsewhere unless you decline. They'll never load on pages that show recordings, transcripts or reports, or in the reviewer area. You can change your choice any time from the Privacy choices link in the footer.

The full list of cookies, including the ones the site needs to work, is on the Data & cookies page.

Retention

Account data stays while your account exists, and deleting your account removes it immediately as described above. When you delete your account we also erase the IP address and browser details logged with your activity. Purchase records are kept for as long as tax law requires.

BurnTest Recorder browser extension

The optional BurnTest Recorder Chrome extension records the browser tab a reviewer is reviewing, with that tab's audio and the reviewer's microphone, only after the reviewer clicks the 🔥 flame icon (or presses its keyboard shortcut) on that tab. It reads the address of that tab and of the burntest.io burn page so it can link the recording to the right burn. It keeps the burn in progress in the browser and sends the finished recording only to BurnTest. It doesn't collect browsing history, page content from other tabs, or any other personal information, and it contains no analytics or remote code. Full details: BurnTest Recorder privacy policy.

Changes

We'll post changes here and, for anything material, email account holders.