For site owners · Billing & credits
What's your refund policy?
Bad burn? Replaced free. Unused credits? Refunded within 14 days, no questions. Used credits are non-refundable because a real person already did the work. The $5 AI Fire Score is refunded automatically if the audit fails.
Bad burn
Reject it from the burn page and we create a replacement for free. It doesn't use a credit, and it's the guarantee on every pack.
Unused credits
Refunded within 14 days of purchase, no questions asked. Contact support from the email on your account. We refund to your original payment method through Stripe.
Used credits
Not refundable, because a real person already recorded the burn. If the burn was bad, reject it for a free replacement instead.
Burn you no longer need
Cancel it before a reviewer claims it and the credit goes back to your balance. See Can I cancel a burn?
$5 AI Fire Score
Refunded automatically if the audit fails to run. We email you when that happens.
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