Deleting your account

You can delete your account yourself, from either side of the platform:

1. 1Open Account (clients: /dashboard/account · reviewers: /review/profile). It's one account, so either page deletes the whole thing.
2. 2Want a copy first? Click Download my data at the top of the page.
3. 3Scroll to Delete account, click Delete my account, type DELETE and confirm.

You're signed out everywhere, you land on a confirmation page, and we send one last email to the address that was on the account.

What gets erased

• Your name, email, profile picture and Google sign-in. The account can't be signed into again; signing in with the same Google account later starts a fresh, empty account.
• Burns you ordered, with their recordings, transcripts, scores, notes and Insight Reports. Ad Burns and their images too.
• Your reviewer profile (bio, display name, badges), and your place on the leaderboard.
• Unused credits, including any earned through Heat. There's no cash balance to settle.
• Your email on support tickets, the launch-updates list and free Fire Scores.
• The IP address and browser details we logged for sign-ups and events.

What stays

• Purchase records (what pack, when, how much) — we have to keep these for tax purposes. They are linked to an anonymous id, not to your name or email.
• Recordings you made as a reviewer of other people's sites. Those belong to the site owner who ordered them; they stay in that owner's dashboard without your name attached.
• Aggregate counts: your Heat history and the fact that a burn happened, so other people's dashboards and the leaderboard stay consistent. None of it points back to you.

When deletion is refused

If a burn is claimed (you're recording it, or a reviewer is recording yours) or submitted (waiting for a decision), we ask you to finish it first: submit or release the burn, or approve or reject the one you received. Then try again.

Refunds

Unused credits within 14 days of purchase can be refunded before you delete; contact support first. Older unused credits are forfeited on deletion.

Prefer we do it for you? Open a ticket from the email on your account.