Terms of service

The service

BurnTest.io is a brand of K&B Company LLC ("BurnTest", "we"). BurnTest connects website owners with independent reviewers who record themselves using a website and narrate their reactions, and provides AI-generated transcripts, scores, and reports based on those recordings. Reviewers are volunteers who take part for platform rewards; they are not employees or contractors of BurnTest and receive no cash compensation.

Burns and payment

Burns are prepaid credits. They are one-time purchases, never expire, and are non-transferable between accounts. New accounts receive one free burn, limited to one per person and per business.

Payments are processed by Stripe. Because burns are consumed when a reviewer completes a recording, used burns are non-refundable — a real person already did the work. Unused burns are refunded within 14 days of purchase, no questions asked; email support to request it.

The AI Fire Score ($5) is a one-time digital purchase delivered within minutes. If the audit fails to complete, it is refunded automatically.

Quality guarantee

You may reject any burn that is silent, off-site, under two minutes, or clearly does not attempt the brief. Rejected burns are replaced at no cost. Rejections are reviewed; repeated rejection of good-faith burns may result in the guarantee being withdrawn for the account.

Acceptable use

You may only submit sites you own or are authorized to test. You may not submit sites containing illegal content, malware, or content that would be unsafe for a reviewer to view. You may not attempt to identify, contact, or harass reviewers outside the platform.

Reviewers

Who can review. You must be 18 or older and have a BurnTest account. When you apply you confirm your age and agree to this section (the "Reviewer Terms"). Reviewers who applied before this section existed confirm it once before claiming their next burn.

No employment or contractor relationship. Reviewing is voluntary. You choose whether to take a burn, when, and how many. Nothing here creates an employment, contractor, agency or partnership relationship between you and BurnTest or any site owner, and you are not owed wages, fees, benefits or expenses.

Rewards. Approved burns earn Heat (a reputation score) and, at higher levels, free burn credits. Credits and Heat have no cash value, cannot be transferred, sold or redeemed for money, can only be spent on burns, and may be adjusted or withdrawn from accounts that break these terms. Levels, badges and leaderboard placement are discretionary and may be adjusted or reset to protect the integrity of the panel. Reviewers are never paid money.

Recording consent. You record your own screen and your own voice, on purpose, by starting the recording yourself (the 🔥 flame in the BurnTest Recorder, or the record button on the burn page). Record only the site you are reviewing and your narration: do not include other browser tabs, other people's voices or faces, or personal information such as passwords, payment details, messages or documents. If something private appears by accident, stop and re-record. Never enter real payment details on a site you are reviewing.

License. You keep the copyright in your recordings. You grant BurnTest and the site owner who ordered the burn a perpetual, worldwide, royalty-free license to store, play, transcribe, analyze, share internally and otherwise use the recording, transcript and your written notes to run and improve the service. Site owners may not publish your recording without your written permission.

Confidentiality. What you see in a burn stays between you, the site owner and BurnTest. Do not share, post or describe unreleased sites, briefs or recordings, and do not contact a site owner outside the platform.

Honesty. Every burn must be you, live, giving your real reaction. Pre-recorded, scripted, AI-generated or outsourced recordings, and burns of sites you have a stake in, are grounds for removal.

Removal. We may put a reviewer in cooldown or remove them, with or without notice, for breaking these terms, the Cooldown policy or the recording rules, or where we reasonably believe the panel's integrity is at risk. Heat and unspent credits earned through Heat are forfeited on removal.

AI outputs

Fire Scores and Insight Reports are generated automatically from reviewer recordings or, for the AI-only Fire Score, from the public HTML of the page. They are opinions and estimates, not guarantees of any business outcome. Use your judgment.

Liability

The service is provided as-is. To the fullest extent permitted by law, BurnTest's total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Account deactivation and deletion

Deactivation. You can deactivate your account at any time from Account settings. A deactivated account is hidden, cannot order or record burns, and is signed out everywhere. Signing in again within 30 days reactivates it with everything intact. Accounts left deactivated for 30 days are deleted.

Deletion. You can delete your account at any time from Account settings. Deletion is permanent: your name, email, sign-in details and profile are erased, burns you ordered are deleted with their recordings and transcripts, and unused credits are cleared. We keep purchase records for tax purposes without your name, and recordings you made as a reviewer stay with the site owner who ordered them under the license above, no longer linked to you. A burn that is claimed or waiting for a decision has to finish before deletion can go ahead.

Termination by us. We may suspend or terminate accounts that violate these terms. Unused burns on a terminated account that was not in violation will be refunded.

Governing law

These terms are governed by the laws of the State of Oregon, USA, without regard to its conflict-of-law rules.