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72 articles for site owners and reviewers. Can't find it? A real human answers tickets Mon–Fri, 9am–5pm PT.
Recording · 6 articles
- Recording a burn in the browserOpen the burn, read the brief, press Start, allow the microphone, and share the tab or window with the site. Talk the whole time, hit two minutes, then write your notes and submit.
- Why Chrome shows a share dialog (and what to pick)Pick the window that shows the site. Browsers never let a web page choose what to record, so Chrome asks you. For sites that block embedding, BurnTest asks Chrome to share your browser window and opens the site in a new tab in the same click.
- How do I record a mobile burn on my phone?Use your phone's built-in screen recorder with the microphone on, browse the site while talking, then upload the video from the burn page. On a computer, the easier way is the phone-sized window: press Start on the burn page.
- What goes in the written notes?Your written answer to the site owner's closing question, a couple of short prompts, and a would-you-buy score from 1 to 10. You fill them in after recording, and you can't submit without them.
- How long does my recording need to be?At least two minutes of recording with you talking. Shorter burns can't be submitted, and a submitted burn that's under two minutes is grounds for rejection and a cooldown.
- Why is my microphone blocked or my recording silent?Usually a permission or the wrong input. Allow the microphone from the lock icon in the address bar, check the right input is selected, and on phones turn the mic on in the screen recorder before you start.
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For site owners · Getting started
What exactly is a burn?
A Site Burn is one real stranger screen-recording themselves trying to use your website, saying out loud what they think as they go. You get the video, a full transcript, and an AI-generated Fire Score report. Most burns run 5–12 minutes.
For site owners · Getting started
Do new accounts really get a free burn?
Yes. Create an account, paste a URL, and your first Site Burn is on us. No credit card. Like what you see? Buy a pack. Don't? You've lost nothing but ten minutes.
For site owners · Getting started
What do I get with every Site Burn?
You get a screen + voice recording, a timestamped transcript, the reviewer's written notes and would-buy score, a free instant AI read of the page, and a Fire Score with ranked findings from the recording.
For site owners · Briefs & targeting
How do I write a brief reviewers can act on?
Describe the person, give them one job, tell them what you're worried about, and ask one question at the end. Five sentences is the sweet spot.
For site owners · Reviewing Site Burns
Should I approve or reject a burn?
Approve a burn that followed your brief, even if the feedback stings; reject one that's silent, short, off-site or ignores your brief, and we replace it free. When you approve, your rating of how useful it was sets the reviewer's pay and Heat Points; a rejected burn isn't paid and costs them Heat Points.
For site owners · Scores & reports
What is the AI Fire Score?
A 0–100 score, generated by AI per burn and per site, across clarity, trust, navigation, offer strength, and conversion readiness. It's a compass, not a verdict — the recordings are where the real answers live.
For site owners · Billing & credits
How much does it cost?
5 burns for $50, 10 for $80, 20 for $100. All one-time payments, no subscription. An AI-only Fire Score with no human reviewers is $5. Your first Site Burn is free.
For site owners · Billing & credits
What's your refund policy?
Bad burn? Replaced free. Unused credits? Refunded within 14 days, no questions. Used credits are non-refundable because a real person already did the work. The $5 AI Fire Score is refunded automatically if the audit fails.
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Open a ticket and we reply within one business day, usually the same day. Mon–Fri, 9am–5pm PT.