For site owners · Getting started
How long does a burn take?
Most burns come back within 24 hours and nearly all within 48. Transcription and the Fire Score usually take 2–5 minutes after upload.
Typical timeline
- Claimed — usually within a few hours of submitting. Targeted burns (specific age, income, region or business owners) can take longer because fewer reviewers match.
- Recorded and uploaded — most land within 24 hours, nearly all within 48.
- Transcript and Fire Score — 2–5 minutes after upload. The burn page shows "Transcribing…" while this runs and refreshes itself.
If it seems stuck
- Waiting for a reviewer for more than 48 hours: loosen the targeting, or contact support and we'll nudge the queue.
- Video is there but no transcript after 30 minutes: the AI step retries automatically. If it's still blank the next day, report it from the burn page ("Report a problem") and we'll re-run it by hand.
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