General · Contact & security
How do I contact support?
Open a ticket from the Help Center, or email support@burntest.io. Hours are Mon–Fri, 9am–5pm PT; we reply within one business day, usually much faster.
Open a ticket
- 1Open the contact form.
- 2Pick a category and describe the problem.
- 3If it's about a specific burn, add the burn number. (Signed in? Pick it from a list.)
You get a confirmation email with a ticket number and a link to the conversation. Replies land in your inbox, and you can answer from the ticket page without logging in.
Hours
Mon–Fri, 9am–5pm PT. We aim to reply within one business day and usually do it the same day. Outside those hours, tickets queue and are answered in order.
You can also write to support@burntest.io. Tickets from the form are faster to route because they carry your account and burn details.
Product feedback
Feedback about the product itself goes straight to the founder: use the form and pick "Something else".
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